Report content
1. Reporting illegal content (Digital Services Act)
You can report content and behaviour that is illegal or violates our terms of service – e.g. insults in chat, hate speech, cheating or fraudulent accounts. We review every report promptly and take appropriate action (removal, warning, suspension).
2. Report form
3. Reporting channels
- In the game: "Report" button in the chat
- By e-mail to kontakt@havannah.eu
Please state: affected content/game, username, reason for the report and, if possible, a point in time. A report does not automatically lead to removal; we assess each individual case.
4. Appealing decisions
You can appeal a decision about your report or a measure imposed on you by e-mail to the provider (internal complaint). In addition, out-of-court dispute resolution bodies and legal recourse are available.
5. Transparency
As a small platform we do not publish legally required transparency reports, but we keep internal statistics on reports and measures.